How to place an order

Orders can be placed through our website. Once you have placed an order with us, we will email you  an order confirmation withing 2 working days.

Shipping and delivery

We use UPS as carrier for all our ecommerce shipments. Once the pickup from our warehouse is booked, you will receive an email with a tracking number. Deliveries in Italy usually take around 2 days, for EU and overseas deliveries please consider at least 3 working days.

Secure payments

We offer secure online ordering through PayPal and we accept major credit cards. You don’t need to have a Paypal account to buy at our shop.. Please note that it is not possible for us to charge a higher amount than the one approved by you.og.

VAT, customs and import duties

If your delivery country charges customs or import duties – these will be charged once the package reaches the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient. Unfortunately, we have no control over customs and import charges and we cannot inform you how much they will be before you order. Customs policies vary widely from country to country. Please contact your local customs office for further information.


ELEKTA wishes to ensure complete customer satisfaction. If for some reason you should not be fully satisfied with the order, you may return it and receive a refund . In order to return an item, please check its conditions, since any returned items that are not in the same condition in which you received it will not be accepted.

For further information click here